Protect Yourself From Pretexting and Internet Fraud

Protect Yourself From Pretexting and Internet Fraud. These days, thieves after your money are more likely to resort to pretexting (calling with a make believe story to get your info), phishing, pharming, email spoofing, and various other cans than to use the plain, old stick'em-up routine. how do you protect yourself?
My wife recently got a call from her bank. She was really busy and not much of the conversation registered with her.

Except for the fact that the caller was from her bank and was verifying if the email for her online banking account was still valid.

She said yes, the call ended, and a few minutes later she was very worried. Had something happened to her account? She had the vague sense it was because someone tried to access her account (though you can't really do that with just an email address)...
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